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Joined 1 year ago
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Cake day: July 10th, 2023

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  • Most nonprofits don’t do a lot with the general public. They have the community they serve (which is getting something for nothing and therefore “customer service” is not a thing) and the community that funds them (where, of course, service is king). How the company treats you on the outside very much depends on which side of that equation you’re on.

    This is necessary behavior for nonprofits, at least in the US, because of the demand for charitable giving. It’s ultimately a decent structure for a charity, but a pretty awful way to run a product or service business, since the incentives are all on the opposite side of “good product/service”. Private for-profits with strong, conscientious leadership do much better - I encourage you to read up on Patagonia and Gore-Tex as examples.





  • Hence people falling back to “I don’t care” as a defense mechanism. The world is too big, and there’s too much awful happening, to emotionally invest in all of it. Not and stay sane. It’s so much easier to narrow focus to your own life and pursuits, and let everything else be what it is.

    And so we get these useless platitudes, because “I don’t care about that” can be both true and socially unacceptable at the same time.