I design call centers for my job, we have an AI bot that can handle non emergency calls and what you said at the end is how we do it.

911 calls always start with a person, and the dispatcher can make the determination to transfer to the non-emergency bot. Y’all get too many calls that aren’t actual emergencies tbh.

Edit: I looked up Versaterm’s solution, CallTriage, and it’s important to note that the AI isn’t for 911 calls, it’s for non-emergency line calls only. The article is conflating the non-emergency calls with 911 calls for shock value.

Edit: I’m pretty sure the article is just going for shock value, and a lot of the commenters are getting baited. The City isn’t looking to make 911 calls go to an AI. It’s people who call the non-emergency line.

I design call centers (including for PubSec) for a living. We have a service offering for a non-emergency 911 bot. It’s honestly not even that new of a feature, it was around before the generative AI boom. Dispatch Centers are chronically understaffed, the job is hella stressful, there’s a lot of attrition and training new employees takes a lot of time because the calls can be sensitive or complex.

There is a pretty defined split in different cities (I mostly do state & local govt, not federal) in terms of who wants AI and who despises it. Some folks that lead dispatch groups are VERY adamant that everything needs to be a person, they often have big egos because their call center is “the most important” in any city.

And yeah, we’ve implemented the non emergency 911 bot for customers before. Our design starts with an agent though, and if the agent makes the determination that it’s not an emergency, they transfer the call over to the automated line. Btw, roughly half of all calls into a 911 center are actual “emergencies”. So they get a shit ton of calls they don’t need to, my guess is just because 911 is easy to remember and a non emergency line isn’t, I feel like we need another 3 digit line for “not life and death but still important” calls.

Yeah I don’t really think it’s shitty, but it completely tanked at the box office. Like, Disney cancelled plans for sequels and a theme park ride kind of tanked.

Treasure Planet. There’s weird plot choices, but I loved the mixed animation, the music, the characters.

An actually bad but amazing movie would be Miami Connection. Karate rock band sings about friendship fights motorcycle drug ninjas. Fuck yeah bro.

Buddy of mine grew up on it and loves it, so we watched it. No idea what the fuck I watched lol weird movie

Fuck you and I’ll see you tomorrow!

Maybe Goldman Sachs. Manipulation of many markets, both contributed to and profited from the 2008 crash. Which they paid a $550mil settlement for when they’re like a $100bil company. Imagine making $50k a year, committing fraud (“misleading its investors”) at a national scale affecting millions, and getting fined $250.

Also manipulation of gas prices, food supply/prices, insider trading, they’re just the freaking worst.

The numbers come from an overly simple way to level out trade deficits.

So if I sell you $100 in goods and you sell me $120 dollars in goods, I’m “losing” money, therefore 20% tariff (tax to sell me something). In reality, you’re going to increase your prices and sell me $140 worth of the same stuff.

All the AIs did was expand this to a global scale, what’s insane to me is that the math adds up. It doesn’t take an AI to do this though, some economics undergrad could come up with the same thing. Understanding the underlying methodology shows how it completely lacks nuance or understanding of how the world really works.

It’s terrifying that this is plausible.

My guess is that they’re doing it in waves. I’ve been hearing about it removed for weeks, only happened to me a few days ago.

Me too!

Tiniest thing imaginable

100% agree, it’s hot garbage. I have no idea how it’s lasted

Pretty much just MS Dynamics. Or you build your own, that’s common too.

There are others, Zendesk has a CRM, some use ServiceNow or Hubspot but those don’t fit the same use case.

Saved me a watch too, thanks!

Durak is top tier, Kharjo is the best. I don’t know half of these but generally great list lol

Reminds me of a video I watched where they tested human perception of 60/90/120 FPS. They had an all white screen and flashed a single frame of black at various frame rates, and participants would press a button if they saw the change. Then repeated for an all black screen and a single frame of white would flash.

At 60 and 90 FPS, most participants saw the flash. At 120 FPS, they only saw the change going from black to white.

No one here trusts their neighbors like that lol. It would be awesome though

Probably like $120/month. You can certainly get lower, if you want like 15Mbps.

The infrastructure cost is prohibitively expensive though. Current ISPs have rigged it so the barrier for entry is massive. And making something actually widespread will force you to get permits from local government, which the ISPs lobby.

That’s quite the investment