It’s a gimmick I think, it’s called The Office of The CEO. It’s basically just customer support that actually can do things I guess. You can get to it through the Samsung website. It’s truly the only way to get anything done, but you basically have to send a super bitchy email to get them to respond. https://www.samsung.com/us/support/contact/email-the-ceo/
I mean the situation IS ridiculous. It is ridiculous that only now he is being held accountable, after years of enduring the ratfuckery this is the first step to healing the USA and hopefully deprogramming those swindled by the swine.