Phones are supported well beyond their average ownership lifetime. In stark contrast, automakers are struggling to work out how long their “smartphones on wheels” can be kept on the road.
A lot of what’s driving these decisions is the mass switch to subscription models. Everything’s designed so you have to keep coming back to the manufacturer.
It used to be making a high quality, standalone product meant you could spend less on customer service and RMA’s. Now they’ve figured out they can sell you service contracts and make money off you being locked in.
A lot of what’s driving these decisions is the mass switch to subscription models. Everything’s designed so you have to keep coming back to the manufacturer.
It used to be making a high quality, standalone product meant you could spend less on customer service and RMA’s. Now they’ve figured out they can sell you service contracts and make money off you being locked in.