A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
I do like it in the sense that people HATE working in customer service. Because people have zero respect and customers make your job day miserable all the time.
Is one of the places where people deserve getting a hallucinating robot as a vengeance for how bad they treated people that worked there.
Tangential, but I absolutely loved working in technical support. The satisfaction of actually helping someone with a problem affecting their real life totally outweighed the abuse from individuals who were letting the work part of their life drag the whole rest of it down (which was just kind of sad to watch). I’ve gotten paid much more for other roles since then, but it’s one of the few roles in which I was thanked for what I did by the person I was working for, and that makes a huge difference.
I do like it in the sense that people HATE working in customer service. Because people have zero respect and customers make your job day miserable all the time.
Is one of the places where people deserve getting a hallucinating robot as a vengeance for how bad they treated people that worked there.
deleted by creator
Tangential, but I absolutely loved working in technical support. The satisfaction of actually helping someone with a problem affecting their real life totally outweighed the abuse from individuals who were letting the work part of their life drag the whole rest of it down (which was just kind of sad to watch). I’ve gotten paid much more for other roles since then, but it’s one of the few roles in which I was thanked for what I did by the person I was working for, and that makes a huge difference.