Countless companies and industries enjoy making up scary stories when it comes to justifying their opposition to making it easier to repair your own tech. Apple claims that empowering consumers and bolstering independent repair shops will turn states into “hacker meccas.” The car industry insists that making it easier and cheaper to repair modern cars will be a boon to sexual predators.

    • Mystech@lemmy.world
      link
      fedilink
      English
      arrow-up
      23
      ·
      edit-2
      1 year ago

      Rad City support could not or would not explain how my battery might have stopped working, but would only say it was “not covered by warranty”. They could also not explain what sort of causes of battery failure were covered by their warranty. It was pretty clear they just didn’t want to cover the expense of honoring their warranty (the battery is probably one of the single most expensive parts on their bikes).

      • PeachMan@lemmy.one
        link
        fedilink
        English
        arrow-up
        4
        ·
        1 year ago

        That’s pretty shitty. They’re probably talking internally about the fuse as if it’s some type of tamper seal. But fuses blow sometimes, they’re literally sacrificial. So somebody has told their support techs that anyone with that fuse blown has tampered with their battery and they’re just repeating that line to customers (some guilt of tampering, some innocent).

        Or maybe you just got unlucky with a dumb support tech. If that’s widespread, they deserve to get sued.

        • Mystech@lemmy.world
          link
          fedilink
          English
          arrow-up
          4
          ·
          1 year ago

          Apparently some earlier models of their batteries had a user accessible hatch to change fuses, so I’m inclined to think they intentionally moved from a repairable to non-repairable model.

        • anlumo@lemmy.world
          link
          fedilink
          English
          arrow-up
          1
          arrow-down
          1
          ·
          1 year ago

          A blown fuse there is a pretty good indicator that the wrong kind of charger was used, which actually warrants a warranty loss.

          • PeachMan@lemmy.one
            link
            fedilink
            English
            arrow-up
            2
            ·
            edit-2
            1 year ago

            Either that or a small power surge happened. There are multiple things that could blow that fuse, and having a blanket “blown fuse = voided warranty” policy is stupid.

      • XeroxCool@lemmy.world
        link
        fedilink
        English
        arrow-up
        4
        ·
        1 year ago

        This may be a combo business problem where they don’t have enough technically qualified people to troubleshoot with you. It’s cheaper to pay minimum wage for someone to just do replacement customer service than it is to pay someone with more valuable knowledge and sit on the phone for an hour with you. I have a bad habit of just tearing things open now, assuming the company can’t help me. But it usually works out

    • ironhydroxide@partizle.com
      link
      fedilink
      English
      arrow-up
      9
      ·
      1 year ago

      Obviously sabotage.

      He weaseled his way into the company and changed an engineers documents without them noticing, causing them to over rate the motor controller…

      Or just an over current, which could be as simple as surge when connecting due to a discharged capacitor.

    • Malfeasant@lemm.ee
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      Not saying the question shouldn’t be asked, but replacing the fuse should be the first thing. If it blows again, you have a problem. If it’s fine, you probably had a bad fuse. It’s more if you bypass the fuse that you are asking for trouble.