“We deeply apologize that our corporate methods were exposed this efficiently.” -Asus
The real problems is that there is no good alternative. Msi, gigabyte etc will all do the same. EVGAs customer support was great. But there producing less and less products.
Msi and gigabyte have been doing that for ages. They are cheap for a reason
So what’s a good brand? Asus was pretty much always the most expensive…
It kinda depends on the hardware. For power supplies, Corsair and Cooler Master are good picks, provided you’re not going for the lowest end. Graphics card would probably be Zotac, XFX, maybe Inno3D.
If we’re talking whole devices (like a handheld gaming device) your options become very limited
The model should be Apple: yes, they’re expensive, but they’re also no-questions-asked. As long as your AppleCare is still valid:
- Laptop stopped working? Just send it in for repair or come into the store, you get a new one.
- Apple pencil won’t charge? We’ll send you a new one, send the us the old one back in a prepaid shipping container.
- Screen cracked on your iPhone? Here’s the schedule of repair costs, we’ll send you a new one.
- Dog chewed your airpod? Nominal fee for replacement and we’ll send you a new one first.
The problem is that Apple has the up-front margin to support this kind of thing. Asus et al don’t.
How’s game support on Apple nowadays?
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They’re
Thank you for the correction. Im sure everyone who read my comment was super confused thinking a place was making products…
Wait, no. It didn’t add anything, and people are smart enough to understand the context.
No need to be so touchy about it. Lots of people are learning English as a second language and appreciate the corrections. Like me.
Asus seems to be apologetic lately but shit keeps pilling up.
“we’re sorry (that you noticed)”
That was my first thought too
Pffffffffffff…believe it when people start reporting not being fucked and fleeced
This is exactly what happened with the motherboard fiasco last time. Spoiler, nothing changed.
Intel NUCs go to Asus for repair now. I had to send one in after it died.
- The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
- the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
- they didn’t send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn’t explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
- they couldn’t find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it
Everything makes sense now.
The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it
Ah, I had that happen with my monitor from them, too. It took a lot of doing just to get the case created.
Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn’t cost much with all their denials)?
Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel’s models too.
Ah, okay. I appreciate the fact check.
Fuck I just sent a dead NUC back for warranty which when I realised they’ve been taken over by ASUS. It’s for a client too… let’s see what transpires…
This article doesn’t address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.
Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.
The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that ‘explanation’ in writing.
Wasn’t it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?
GN sent in a unit that would need a stick and main board replacement, because the micro SD slot was also broken. If they say the case etc is also bad, they can just give a new unit and Chuck the old one, thus saving on labor and spending the same amount of money.
They did this 12 months ago; said the right things and did absolutely nothing to stop.
Here we are again. If you or others experience warranty fraud like which is being experienced here watch the gamers nexus video as they have details on what you can do to land them in trouble with the state. If it happens enough asus could be fined significant amount of money or even lose trade licenses.
Except the “state” has plenty of evidence of fraud but has literally done nothing up to this point. The only thing that will change things if the people boycott ASUS and demand justice.
Or you know, keep writing your emails to the “state” begging them to actually do their fucking jobs and see how far that takes us.
it’s now going to revise its prices for repairs outside of warranty
That seems to ignore the other issues surrounding it
Just like in the Gamer’s Nexus video. At least they’re consistent
“We’re gonna keep doing it, but feeling really bad about it all the way to the bank”
Is it because of the gamers nexus video?
Yes.
Its not even an apology. And not even offering to fix the people they screwed over.
Goodbye Asus. Forever
I unfortunately went with them fairly recently for a video card now that EVGA is no longer making them. I would have picked something else if I’d seen the crap before.
Huh. I had a Predator monitor that was diagnosed with mysterious “liquid damage” when it stopped working. Considering it’s well up and above the desk, that would have taken some work.
I’m wondering if I should try again?
Just send it in, ask for evidence for denial then send your communications and theirs to your state department so ASUS can be fined and it goes on the record. Eventually they will be threatened with heavy fines and trade restrictions if they keep comitting fraud.
The problem is that you’re charged for packaging, and the monitor is not exactly cheap.
I haven’t trusted Asus as a brand for several years already, nice reminder to keep on avoiding any of their products for the foreseeable future.
I am still sad that EVGA stopped producing Nvidia GPus as they were my go to for a long time.
